What exactly are you selling?
We sell designs for embroidery machines. To use our products, you will need a machine that will read one of the formats listed in the item description (PES, DST, EXP, JEF, HUS, SEW, VIP, and XXX). We can do some other formats, but email first to ask if your format isn't listed. We can NOT do ART format.
How do I download my files?
You will receive an email as soon as your order is completed with a link to download your files. You can also click on "My Account" and click on your order and it will show a link to download.
Can I get my designs on a CD through the mail?
Yes. Just add this item to your cart before you check out: Get Your Designs On CD
I placed an order before you moved to the new website, can I still access my files?
Just send a message using the "Contact Us" page including your email that you used to order and we can look up your older orders and email you download links.
I already registered, but I can't log in.
You probably signed up on our old site. We couldn't transfer over customer accounts and past orders when we moved, so you will need to register again. But just send us a message if you need to redownload your past orders and we can send links.
Unless specifically stated otherwise in an individual listing - all designs on the site can be embroidered on items for personal use or to sell. You may NOT trade, share, or resell the designs themselves.